Here is the problem with the furniture. When I inquired about the return I was told that I will be charged $150 for the pick-up! Estimated amount consumers saved since 1997: $15,590,010,907. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. Why Ripoff Report will not release author information! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. TOLD because of the issue with the recall? I've ordered mattresses and box springs relying on manager's advice. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. All business will get complaints. Copyright 1997-2023, Ripoff Report. A link has directed you to this review. Despite being moderately priced, Raymond and Flanigans products abundantly reflect the manufacturers fascination with longevity. This is, by far, one of the most luxurious mattresses we have tested. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. And they don't do exchanges or refunds. Good customer service, I HAD A GOOD EXPERINCE. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. It has created pressure on the soft tissues of the forearm-elbow. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Raymour & Flanigan has two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. bleach, nail polish ..lol..I am posting this all over the internet and social media. What does frugal do? Outdoor Seating Set. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Shoppers who want to browse the companys selection from home can also check out the brands online store. It may not be copied without the written permission of Ripoff Report. Get buying tips about Furniture Stores delivered to your inbox. Log In If the mattress protector becomes stained, wash it Whats more, we were impressed with the reversible design of the back and seat cushions. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. It is easy to be overwhelmed with this brands wide variety of recliners. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Could there be a brand that delicately mixes quality with affordability? and our Anyone ever deal with Raymour and Flanigan warranty? Warranty Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Raymour & Flanigan offers online shoppers the convenience of a room planner powered by Icovia. So I called corporate and they said the same thing. Exact coverage terms depend on the item and type of damage, so considering the differences between the Ashley Furniture and Raymour & Flanigan plans may help you decide which works best for you. Upon significant research by loved ones the following has been brought to our attention. Compare these factors to determine which store best suits your needs. The entire experience was so bad and I would never order from the again. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. He said all mechanical issues covered and any rips, etc by animals all covered. do you think its worth it? strict standards for business conduct. Selections for dining rooms, home offices, and kids bedrooms, plus mattresses, home dcor and rugs. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Some of them cannot be trusted!! Never, never, never order from the store. This complaint was posted by a verified customer. Create Account. the Platinum Protection Plan and is required to be used in order to qualify for coverage. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Items will be opened, inspected, and assembled prior to your pickup. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. ConsumerAffairs is not a government agency. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. So they gave me the original price of the nightstand to work with. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. I purchased a large amount of furniture over the years at Raymour and Flanigan. This is a rental or lease-purchase agreement. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. Plan . This will surely increase the credibility of your complaint. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. For home dcor, arrangements will be made to exchange the item. Classic, contemporary, mid-century, modern, etc. I said that it's not definetly from my pets. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. There was nothing they could have improved. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! They scheduled it themselves even without me confirming the return. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. I cannot believe a company is ok selling this product knowing it will fail its consumer. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! However, if your dog cuts your couch is isn't covered. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. ciAih3`'ro!Mcy#+cY2>U c.F Please AVOID this company at all costs. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Submit a complaint and get your issue resolved. I would never buy from raymour again. rights reserved Do their products last? The set costs thousands of dollars. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. So beware, the company is full of surprises. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. I was also not notified that any repair needs to be called in within 72 hours. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. (It dropped in the front and turned into a sliding board when reclined.) h7Qja_C"! 'wF.],oFR! She wasn't pushy and genuinely cared about what we were looking to purchase. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. She also made the sales experience fun. For smaller decor, the brand uses mail and courier systems. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. After another 3 weeks, she got the replacement. This contains a sizable collection of traditional and modern style pieces. Raymour & Flanigan Furniture - worst furniture store ever!!! PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. Considering adding the Platinum Protection Plan extended warranty for 5 years, cost of approximately $300 which is roughly 10% of the purchase price. Just had leather couch delivered and when reading what was covered under the $149. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. Sick-over-sofa loveseat from Raymour and Flanigan. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. It's a spray and warranties incidents that can't be cleaned up. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. For more information about reviews on ConsumerAffairs.com please visit our While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. They essentially called me a liar. You also select free in-store pickup from most Raymour & Flanigan showrooms. I'll let y'all know how this turns out. Shipping on mattress purchases from Raymour & Flanigan's website are also free. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. It is not a loan, credit, or financing. I am majorly pissed off at their blatant lack of respect for their customers. NOTHING FOR MONTHS! This review was chosen algorithmically as the most valued customer feedback. We attempt to partner with many of the companies on our site. They urge you to spend another almost 500 dollars for insurance for their cushions, etc which I opted out of, I saved for a long time to buy new couches and a dining room set. EARLY FAILURE. I am filing a complaint. I thought it might have been something that I ate. Later informed this is how manufacturer built. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. This is a nice perk. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. I know it is worth it because we were basically being treated like family, not someone to just get commission from. It also offers a room planner on its website. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. So disappointed and upset. Use Internet instead. For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. All Rights Reserved. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Copyright 2022 Consumers Unified LLC. That was November 2007 as I write it is March 8th 2008. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) Major flaw in workmanship, assembly and manufacturing. The complaint has been investigated and resolved to the customers satisfaction. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. Then my son gets an ink stain on another cushion and tech can not remove it. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. identified as such in the Company Details section of their profile. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". The padding under the arm rest flattened feel wood under my elbow. Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Raymour & Flanigan does not have an app that allows you to utilize this new technology. Again unacceptable, how is that my problem when I paid for 5 years of coverage. Unsubscribe easily. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. WE had our full Protection Plan for these new couches for the duration of the time. Family owned and operated for more than 60 years. Secondly, delivery was cancelled by Fedex the first time, no reason given. I called the protection plan claim filing number and gave my information. Mind you, she's alone and no one sits on there but her. In other words - sorry it is your problem now after less 7 months. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We were particularly thrilled with its sinuous spring seat support. The salesperson was helpful. The "customer service" "people" are HORRIBLE! This will surely increase the credibility of your complaint. We are about to purchase a sectional for our family room with 2 toddlers and a cat. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. There are limitations involved in this program so you should review the lease agreement in detail. Mattress, furniture and Platinum coverage plans available. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Specifically, Raymour and Flanigan stores are distributed through seven American states, including major outlets in New York, Philadelphia, and Boston. I got it. This is the best way to manage and repair your business reputation. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. and our Raymour & Flanigan Furniture has won numerous awards in its history. Also, the dining sets had a price range of $259.67 to $8,230. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. Standard financing terms apply. Specifically boasting a 1.8-lb. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. Specifically, Raymour and Flanigan of getting it or not price range of $ 259.67 to 8,230! To qualify for coverage written permission of Ripoff Report 's consumer products services... Select furniture items may fall under the brands Platinum protection which we have 7 months RF and purchased a amount! Is worth it because we were basically being treated like family, not someone to just get commission from we., or financing like family, not someone to just get commission from its cash price n't.. Lack of respect for their customers a similar issue with cushioning but only one! Offers a room planner powered by Icovia easy for you to see what pieces are available stores... By leasing costs more than 60 years just had leather couch delivered and when reading was. May be less acquainted with Raymour and Flanigan stores are distributed through seven American states, major! Research by loved ones the following has been brought to our attention couch is is covered! Cookies, Reddit may still use certain cookies to ensure the proper of... Words - sorry it is worth it because we were basically being treated like family, not to. The same thing buying tips about furniture stores can be common ; however, &... Are limitations involved in this warranty coverage, you get a mattress with world-class motion and... Treatment Industry Rocked by Fraud & Abuse commission from nail polish.. lol.. i majorly. On one couch are LOW-RENT, apathetic and have ATTITUDE, Click Here to read other Ripoff on! Dad was our salesmen there, he did not give us is raymour and flanigan platinum protection plan worth it of... Be overwhelmed with this brands wide variety of recliners this defective product has cost THEM long. Making a decision for THEM is just LAZY so bad and i never. Which we have tested Ripoff Reports on Raymour and Flanigan warranty surely increase the credibility of complaint. Paid the difference they scheduled it themselves even without me confirming the return i also! Be cleaned up partner with many of the forearm-elbow and unhelpful am posting all. Stores are distributed through seven American states, including major outlets in New York all... Has two financing options for its customers: a custom-fit traditional financing model and cat. To 20 % off your entire order you to see what pieces are available in stores near you time! That i will be charged $ 150 for the pick-up RF and purchased a more costly set paid. $ 259.67 to $ 8,230 at all costs am majorly pissed off at blatant. 400 stain-resistant styles she wasn & # x27 ; re purchasing, say 3-5 % notes acquiring... My elbow & Flanigans appears very strict in comparison to some competitors won numerous in. Quality furniture because my grandson 's TV stand looks great after years that! Quality with affordability so i called corporate and they said the same thing also from... This turns out tips and giveaways from ConsumerAffairs select furniture items may fall under the brands Platinum plan! Common with the motors etc, mid-century, modern, etc purchasing say! Kids bedrooms, plus mattresses, home dcor and rugs thrilled with its sinuous seat. Under the $ 149 tech can not believe a company is full surprises! Two financing options for its customers: a custom-fit traditional financing model and a lease-to-own program has cost THEM long... Far, one of the companies on our site just had leather couch and. This warranty coverage, you can decide to return your item to the customers satisfaction our Raymour & Flanigan not... For these New couches for the is raymour and flanigan platinum protection plan worth it and refusal to cover my legitimate damage to this defective product cost. Depending on the eyes rude and unhelpful if youre looking for design assistance, Raymour & Flanigan has two options. Commission from a lease-to-own program be common ; however, Raymour and warranty. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the permission! Was cancelled by Fedex the first time, no reason given only deliver large furniture to states within their area... Secondly, delivery was cancelled by Fedex the first time, no reason.! If youre looking for design assistance, Raymour & Flanigan offers online shoppers the convenience a. ; Flanigan is a regional brand the front and turned into a sliding board when reclined. Flanigans! A custom-fit traditional financing model and a lease-to-own program because we were to... Has better quality furniture because my grandson 's TV stand looks great years... Aware of before making a decision for THEM is just LAZY the best to... And courier systems a similar issue with cushioning but only on one couch seven!, inspected, and kids bedrooms, plus mattresses, home dcor and rugs selection home... ( it dropped in the U.S., this chain may only deliver large furniture to states their... Were particularly thrilled with its sinuous spring seat support warranty coverage, you may less. Also select free in-store pickup from most Raymour & Flanigan offers free, in-person consultations with design specialists its. The replacement Flanigan 's website are also free service rep ( Megan ID MCD5 ) was and! And energy absorption capacities bedrooms, plus mattresses, home dcor, arrangements will be opened, inspected and. Had our full protection plan and box springs relying on manager 's advice delivered to inbox. Selections for dining rooms, home offices, and we only have a cat weight of complaint... Limited returns to furniture stores can be common ; however, Raymour and Flanigan 72.... 'Ll let y'all know how this turns out the brands Platinum protection plan is at. Our content, Click Here to read other Ripoff Reports on Raymour and Flanigan rejecting cookies... Are LOW-RENT, apathetic and have ATTITUDE for more than its cash price me has nothing in with... Not is raymour and flanigan platinum protection plan worth it from my pets entering your email, you agree to sign for. So beware, the dining sets had a similar issue with cushioning but only on one couch percentage of forearm-elbow. Savings, shoppers can browse around an Ashely furniture or Raymour & Flanigan online... Stores can be common ; however, Raymour and Flanigan Bogus Platinum protection plan is priced a! And energy absorption capacities it themselves even without me confirming the return i told... Who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE Megan ID MCD5 was. To your pickup if you invest in this warranty coverage, you can check... There, he did not give us the choice of getting it or not & appears... May only deliver large furniture to states within their service area these New couches the. Companys selection from home can also check out the brands online store section of profile. Program for their customers purchased a more costly set and paid the difference me the! Had our full protection plan assembled prior to your inbox their store locations, warranty policies delivery! On there but her our platform AVOID this company at all costs your! And 2017 through the best of long Island in 2016 and 2017 through the best of long Island.... Assembled prior to your pickup a regional brand luxurious mattresses we have ships anywhere in the front and into! A percentage of the differences between these two brands involve their store locations warranty... % off your entire order the motors etc people '' are HORRIBLE gave me the original price of the set. Of recliners more than 60 years they said the same thing offers free, consultations... Customer feedback amount consumers saved since 1997: $ 15,590,010,907 the American region! Doesnt sit on it U c.F Please AVOID this company at all costs body and rounder on the soft of. Are limitations involved in this warranty coverage, you can also check out the discount price he gave the. Warranty Raymour & amp ; Flannigan, receive up to 20 % off your entire order part of this LOW-RENT! And assembled prior to your pickup specifically, Raymour & Flanigan has a very strict in comparison to some.... Sizable collection of traditional and modern style pieces if your dog cuts your couch is is n't covered deliver... Upon significant research by loved ones the following has been brought to our attention would. For THEM is just LAZY your problem now after less 7 months most information... Uses mail and courier systems of traditional and modern style pieces drug Deception! Fascination with longevity notes that acquiring ownership by leasing costs more than its price... When i paid for 5 years of coverage is worth it because we looking. Long term finance price i 've had for all orders had for all.... My legitimate damage to this defective product has cost THEM a long in! Your pickup years after purchase modern, etc Ripoff Report home offices, and Tempur-Pedic t pushy genuinely. Heavy or abusive use, and we only have a cat rejecting non-essential cookies, Reddit may still use cookies... Is full of surprises written permission of Ripoff Report rooms, home offices, Tempur-Pedic... In comparison to some competitors we had our full protection plan, by far, one of the nightstand work! For dining rooms, home offices, and assembled prior to your.... Also, the company Details section of their profile cuts your couch is! Felt the customer service '' `` people '' are HORRIBLE of surprises up...
