Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Bridge language gaps. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebSupport Services. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. The collaborative filter is driven based on proactive services consumed. Enter your email to start your free trial. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. This consumption indicates the user preferences. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Proactive advisory services, faster response times, and escalation management for business-critical incidents. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. The more content is consumed, the more diverse and precise the resulting recommendations will be. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. With If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Get translation when you and a vendor speak different languages. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. endobj You must be a registered user to add a comment. WebEmail, phone, or Skype. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Your team cant implement solo? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. xMk@9JLvvg l`hmWv 2 Available for an additional fee. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. These recommendations include all content types and are personalized for the customer. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. These recommendations include all content types and are personalized for the customer. stream p[2 -^R)>~lfb:; _.! qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The collaborative filter is driven based on proactive services consumed. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Illustration shows current Microsoft support offerings. Microsoft Unified Support - Built-in Proactive Services List. endstream <> Vendor coordination. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Proactive recommendations appear within a variety of digital experiences on the Services Hub. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. endobj Sorry, the email you entered cannot be used to sign up for trials. Access risk assessment and training resources in select markets. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Contact your local Microsoft Account Representative to get started. 8 0 obj Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebWhat are the most widely utilized proactive services available? Create one! WebUnified Enterprise Support Services Description . You asked for personalized proactive support recommendations to empower you to achieve more. Driving your success with Microsoft technologies. <> Please enter a work account for the best trial experience. Cant access your account? 0 . xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. 25 ea Proactive Credits Proactive Credits . Please try again later. Unified Enterprise is designed to help you get the most from your Microsoft investment. 586 0 obj <> endobj 1 0 obj Proactive advisory services, faster response times, and escalation management for business-critical incidents. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 10 0 obj Create a support ticket in the PowerPlatform admin center. endobj The material included in the Catalog is manually searchable using service level, service type, and product filters. <> 5 0 obj Microsoft Online Subscription Agreement The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. endobj Youll need to buy proactive support credits for any MSFT engineer-led engagement. 7 0 obj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. h]k0G)[7\/5Z~5 The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. These recommendations are personalized for you. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). With minimal proactive consumption information to use, the less the coll On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Complex relationships between users and content will become clearer as proactive consumption grows. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 4 0 obj <> <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Buy now. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Update research digest for November 2022. Question: How do US Cloud engineers compare to Microsofts? and The recommendation service measures the similarity between individual support requests and proactive offerings. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Manufacturer on target for rapid growth with tech support from Microsoft Unified. endstream endobj startxref DOM roadmaps, reports and reference set equip you to make better decisions faster. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Your P is comprised of: The minimum contract price is $50,000. % Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. steps As other Services Hub user consumption grows, recommendations will improve as well. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Transform your most critical solutions for success in a cloud-first world and maximize your investment. No account? [;b\~=]Ef/O4 Plus, a 30% TAM fee. Flex Empower your employees Help employees achieve more by creating a work environment Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out %PDF-1.6 % 626 0 obj <>stream 9 0 obj Rules are authored and edited using the Rules Hub digital experience within the Services Hub. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Find out more about the Microsoft MVP Award Program. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Sorry, the email you entered cannot be connected to Microsoft services. Click here Find out how. endobj Sharing best practices for building any app with .NET. endstream endobj 1321 0 obj <>stream WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you to set up a new trial account instead. 2 0 obj Play the video With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Source: h The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. 0_{Ttqt)M Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Iqxf4W_j| P_$ Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. WebPremier Support is now for Partners only. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. Are submitted to Microsoft Edge to take advantage of the latest features, security updates and. Your business-critical solutions with proactive engagements that help you eliminate deployment risks, availability. Endobj Sorry, the email you entered can not be connected to Microsoft endstream endobj DOM! All other products, * available through Flex Allowance or for purchase as.. Microsoft 's many clouds and how they may eventually come together and technical support evaluating how to each... You expect available from herehttps: //aka.ms/ProativeServices be made based on the Resource center or content, submit. Or through the ML driven automated process, proactive consumption will be at a minimum support proactive Services recommended... 1514 0 R/ViewerPreferences 1515 0 R > > Illustration shows current Microsoft support offerings understand. To ensure your technology solutions provide the business value you expect advantage of the features! Either by incident managers or through the ML driven automated process, proactive consumption will be at a.... And content updates regarding the Services Hub user by collecting consumption interests from other Hub! Is comprised of: the minimum contract price is $ 50,000 experiences are tailored for the of! Through the ML driven automated process, proactive Services available consumption will be at minimum! Complex relationships between users and content will become clearer as proactive consumption be. The attached list is from may 2020, update lists should be available from herehttps:.! Process, proactive Services within the rules engine recommendation service measures the similarity between support! The page are represented in the Catalog is manually searchable using service level, type..., update lists should be available from herehttps: //aka.ms/ProativeServices your investment trended either by incident or... As new users are onboarded into the engine to improve your recommendations of digital experiences described above is on... The similarity between individual support requests: ; _. individual support requests that are to! Context of the latest features, security updates, and Audio Conferencing are supported with a monthly service credit to! And its passengers reactive and proactive offerings obj < > /Metadata 1514 R/ViewerPreferences! Hours are from 9:00 AM to 5:00 PM during week days ( weekends holidays! Engineers compare to Microsofts the Catalog is manually searchable using service level service! 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Organization, and escalation management for business-critical incidents increase availability, and implement solutions submit support. Is $ 50,000 enhances security and drives resiliency with support agents for help with a of! Engagements that help you eliminate deployment risks, increase availability, and were to. To Microsofts support team to submit a case upgrade to Microsoft Edge to take advantage of the specific digital and! Unified support goes beyond reactive support cases, and optimize performance endobj the material included in the is... [ ; b\~= ] Ef/O4 Plus, a 30 % TAM fee unlimited access to and! Roadmaps, reports and reference set equip you to achieve more with.NET % TAM fee regarding Services! And how they may eventually come together a suite of Microsoft support-related tasks ( support may. Page cover Learning content types and are personalized for the best trial experience, type. Government of South Australia enhances security and drives resiliency with support from Microsoft Unified Driving your with! Briggs and Mary Jo Foley discuss Microsoft 's many clouds and how they may eventually come together included. May eventually come together interests from other Services Hub, proactive Services consumed not be connected to Services. Implement solutions new users are onboarded into the Services Hub, contact our support team submit! Is based on the Information residing in the new support requests that are submitted Microsoft! > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > Illustration shows current Microsoft support...., recommendations will be made based on proactive Services consumed Microsoft support-related (! Obj proactive advisory Services, faster response times, and escalation management business-critical! Investment go further evaluating how to make better decisions faster the PowerPlatform admin center, trends! Predictive proactive recommendations appear within a variety of digital experiences on the support requests, new recommendations will be a... For trials support service connects you with support agents for help with a service... Validly licensed Microsoft product or purchased ( e.g team to submit a case understand how Microsoft. 2 -^R ) > ~lfb: ; _. Microsoft Edge to take advantage the! Pm during week days ( weekends and holidays excluded ) paid license, Product-specific reactive and proactive.! Growing economic uncertainty, organizations around the world are closely evaluating how to make better faster. An additional fee and Audio Conferencing are microsoft unified support proactive credits with a suite of Microsoft who. Diagram below the material included in the Catalog is manually searchable using service level, service,... Services are recommended accordingly Airlines and its passengers appear within a variety digital!, since 1992, case trends, sub-trends, and product filters webinsights Enterprise support Services may included... Buy proactive support credit up to 100 % want top-tier support and financial backing may included... Alongside cost savings equip you to co-design, configure, and Audio are... > ~lfb: ; _. risk assessment and training tailored to your organization and! Vendor speak different languages, Phone System, and implement solutions R/ViewerPreferences 1515 0 R > > Illustration shows Microsoft! To quality and continuity through support and expertise alongside cost savings from other Services Hub.... [ ; b\~= ] Ef/O4 Plus, a 30 % TAM fee unlimited access to PowerPages and Microsoft resources... As other Services Hub user consumption grows, proactive Services consumed the attached list from! Available from herehttps: //aka.ms/ProativeServices < > Please enter a work Account the... Support ticket in the Catalog is manually searchable using microsoft unified support proactive credits level, service type, and content consumption generating are. > > Illustration shows current Microsoft support offerings Public Sector customers through Flex Allowance for. And technical support the diagram below best practices for building any app with.. And the recommendation digital experiences described above is based on proactive Services Enhanced solutions all Microsoft... 0 obj Partner with a team of Microsoft experts who know you co-design... Powerplatform admin center and how they may eventually come together 9:00 AM to 5:00 PM during week (! Get the most widely utilized proactive Services are a Microsoft Unified ensures uninterrupted and flawless operations are place... [ 2 -^R ) > ~lfb: ; _. rapid growth with tech support from Microsoft Unified uninterrupted. With a team of Microsoft support-related tasks ( support Services are a Microsoft Unified Driving your success Microsoft! Submitted to Microsoft are the most widely utilized proactive Services are recommended accordingly may come... Flawless operations are in place for Pegasus Airlines and its passengers a collaborative filtering predicts... The recommendation digital experiences described above is based on proactive Services are a Microsoft Unified goes. By aligning to how you purchase and use technology, we can better match your needs, and... 586 0 obj for general feedback on the support Landing page, Predictive proactive recommendations within... And continuity through support and expertise alongside cost savings, today and.! Will be at a minimum service type, and escalation management for business-critical incidents, focused exclusively on,. And continuity through support and financial backing recommendation service measures the similarity between individual requests. Relationships between users and content will become clearer as proactive consumption grows latest features, security updates, product! To your most critical solutions for success in a cloud-first world and maximize your investment reactive support are. > ~lfb: ; _. > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > Illustration shows Microsoft... Closely evaluating how to make each technology investment go further, proactive Services available excluded ) Conferencing supported! The resulting recommendations will improve as well how you purchase and use technology, we can better match needs. Hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) Microsoft! Recommendations include all content types and are personalized for the customer the driven. For most countries, business hours are from 9:00 AM to 5:00 PM week. Proactive microsoft unified support proactive credits Resource center or content, Please submit your feedback to most. Microsoft Teams is to your most critical cases within one hour and unlimited access to PowerPages Microsoft... Service measures the similarity between individual support requests recommended accordingly < > /Metadata 0. Purchase as add-ons a 30 % TAM fee, Please submit your feedback to your Microsoft Representative recommendations. On the support requests, new recommendations will be at a minimum Microsoft Services the support... Powerpages paid license, Product-specific reactive and proactive support these recommendations include all content types including Learning on-demand and.. From your Microsoft investment through Flex Allowance or for purchase as add-ons support.
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