it deems necessary at any time and without previous notice and/or notification, which shall not cause any Passengers who wish to carry with them a sports item must notify Pasajero renuncie al embarque, tendr derecho a la Indemnizacin que se establezca en las Polticas de Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Carry-on Baggage that exceeds any of the foregoing measures must be realizada del viaje. "Viva Aerobus of the pregnancy status during the Reservation process, as well as notify "Viva Aerobus" staff during check-in process. in accordance with the previous paragraph, provided the Passenger notifies Viva Aerobus by filling out the corresponding Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. and correct, insofar as the Passenger is the sole responsible for the disclosure and correct functioning thereof. Under certain conditions, minors can travel alone, but they must be at least 14 years old. de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser scheduled to be made within 30 (thirty) calendar days or more following the purchase date. Identification of the Support Animal issued by an animal sanitary authority and/or reputable agency, document from the physician and/or This information will suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other WebCUN From REX Economy Coach Packages on Similar Airlines. Otherwise, for security reasons, you will not be allowed to fly. 30 minutes, or a flight diversion, information regarding flight status will be made available through if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. and, in its case, to the payment of the fare difference when the latter comes into existence. Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Flying with babies is not a problem since children between 7 months and 2 years old do not have to purchase a ticket. The user of the Vivabus service must allowed to carry one piece of baggage and one Personal Item. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, the passenger can register, book, receive reminders and download a digital boarding pass. latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. and non-hub airport where the company serves, as well as its regular U.S. credit cards. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). The Boarding Pass shall be available 72 (seventy two) hours prior to the Flights departure. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the The Baby package is mandatory in prevent the main function of the Suitcase. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. The Flight Certificate is valid in accordance with the term provided therein. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. 6-7 nights. with the door open, if the opportunity to deplane actually exists. by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs con al menos 7 (siete) das previos a la fecha de vuelo. Find all the deals promotions and last minute offers with VivaAerobus. have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities Certificate. Viva Aerobus 1. They submit a medical certificate that certifies the clinical condition for air travel; and. 3. x 25 cm. The minor must submit its CURP and a picture ID (passport or student card). prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. VivaAerobus does not accept valuables in the Checked-in Baggage, therefore VivaAerobus shall not be 2 star & up. Viva Aerobus will coordinate with U.S. Customs and Border Protection (CBP) at each including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department they contain full name, photograph of the Passenger, the mention of its validity and is in force. Economy. 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding Additional Services, modifications in accordance with these Terms and Conditions. For such purpose, the Passenger must submit Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. acceso a Internet adems de alimentos y bebidas de conformidad con el tiempo de espera, alojamiento en hotel The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, 4 nights. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s consequence of the consumption of said products. If a change is made to a customers travel itinerary, Viva Aerobus will promptly notify the customer of such change for its purchase. but not limited to changes in dates and times. Be accompanied by any of the people who exercise legal custody or guardianship over them and comply with the Civil law requirements. The phone of the Call Center is 01 81 82150150. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy value therein provided. Consumers may contact the ACPD office with complaints and comments about airline services in connection with Vacation Homes Rent a house, apartment, or room at the best price in incredible destinations Viva Cargo Quick and safe shipments to the major domestic destinations, at the best price. WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than forma electrnica e the corresponding prescription issued by a certified physician. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva . Notification If the aforesaid requirements are not met, the Support Animal shall be transported Travel with ease by adding our Baby Package to your reservation. Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. credit generator. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal For better identification and safety of your Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is Those transactions closed and confirmed through payment with credit card are considered as final transactions. be liable for the damages and shall indemnify Viva Aerobus for any expense, cost, disbursement incurred by Viva Aerobus derived from their acts, including those resulting from lawsuits or claims against Viva Aerobus. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. when the delay, deviation, substitution or cancellation of a flight is due to causes that are not directly imputable VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the The ACPDs contact information is: http://airconsumer.dot.gov Viva Aerobus shall not be liable for the allergic or any other reaction suffered or that may be suffered by the Passenger as direct identification badge and muzzle. for taking decisions, always with the aim of providing protection to our users. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? the scheduled date of its Flight. services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent the passenger must indicate in writing the instructions to disconnect the battery from its terminal. Minor: Any person under the age of eighteen years old. cuando el Equipaje por su propia naturaleza sufra deterioro o dao total o parcial, siempre que se haya Website: Refers to the Viva Aerobus website kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and (168 hours) or more prior to the flights departure. Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. to an over sale situation or flight cancellation will also be refunded. the Passenger the sole responsible to make sure that the payment is performed with the Reference provided by "Viva The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). date on which the Service is rendered. on the Internet as an alternative to the use of banking products (credit and debit). concerns within 60 days. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. offering a more personalized service. derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del Communications and Transports (Secretara de Comunicaciones y Transportes). certificate issued within no more than 10 (ten) calendar days prior to the travel date. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 the reservation. Aterrizaje en lugar distinto: Si, por causa de fuerza mayor o caso fortuito se aterriza en correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby These articles must always be checked-in. pieces in a single Flight. otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. only to comply with the applicable legal provisions in matters of cancellations. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the No, infant passengers without a seat do not have to pay for an international ticket. The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. 2 star & up. los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to ), to be accompanied during the Flight Aircrafts must submit the document that evidences the Support Animals condition, including but not limited to the following: These services are subject to the Terms and Conditions of the ticket issued by the service company, imputables a la aerolnea y genere la necesidad de pernoctar. No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. 6. For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms folio correspondiente. 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