A Fort Smith Police investigation into Debra . She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. There were nine officers and four 911 dispatchers on duty at the time. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Comprendre La Gamme Pentatonique, https images ght bo fr hia clermont tonnerre, chute verticale avec frottement exercices, cours de communication professionnelle ppt, test antignique moins douloureux que pcr, Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, american pie : campus en folie personnage. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. 5.58am: Rescuers get to vehicle and remove Stevens' body. Stevens, 47, drowned as she begged Reneau to send someone to rescue her. Reneau said, "The ability to help people in a time of an emergency." Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Stevens first called Diane when she became trapped. The dispatcher then apologized to her while laughing, she stated. Every police officer on duty is busy on other calls. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Also exacerbating response and rescue efforts were the facts that Mrs. Stevens was having trouble describing her exact location and flooding limited the ability of first responders to reach her, said a press releaseissued by the police. When we are unsuccessful, it hurts.". Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." I don't know why you're freaking out. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. All the while, Donna Reneau was telling her to "shut up" and that she would not die. A date has not been set for a memorial service for Stevens. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Operator Donna Reneau took that call at 4:38am. Reneau does not face any criminal charges in Stevens' death. Did they find her? We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. In the 911 recording . FORT SMITH, Ark. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. 'Am I not on the phone with you trying to get you some help?' 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. 5.00am: 911 call is disconnected between caller and dispatch. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. Reneau had resigned from the department prior to this incident, . 5.16am: Rescue boat arrives and is launched. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. She also stated that she liked the family-oriented atmosphere. The water just didn't appear,' Reneau said. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. She begged for the dispatcher to send help and said she was scared. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Unfortunately, in the process, she got trapped by flash flooding. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. 'It's a tragic thing, I understand that. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. 911 dispatcher, Donna Reneau, who was working . She was later found dead. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. 'You're not the only one who has been stuck in the water. Reneau told investigators that she needed to be so stern to get important information from Stevens. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. Unfortunately, in the process, she got trapped by flash flooding. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Is there maybe things we need to look at in our response? Reneau responded. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. Luke Kenton For Dailymail.com She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Miss Debbie' before saying 'Oh my god. Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. When Stevens called, the Fort Smith Police Department staff was stretched thin. Reneau, who had been a dispatcher . ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. The audio of the 911 call was. En'Joy" donna reneau dispatcher apology Reneau scolded her for not being more careful and for not knowing the area. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". 4.41am: Fire department is dispatched to the scene. Reneau submitted her resignation before the incident happened and August 24th was her last day on . She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. She begged for the dispatcher to send help and said she was scared. Stressful start to National Offer Day? Please consult your doctor before taking any action. At one point, amid Stevens' cries and pleas for help, Reneau told her, "You're not gonna die, I don't know why you're freaking out For every one of us, saving lives is at the very core of who we are and why we do what we do. "We'll get you help and get you out of there." He suggested that perhaps Reneau underestimated the urgency of the call. So calm down.'. Arkansas 911 Dispatcher Tells Woman To 'Shut Up' As She Drowns To Death, Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down, Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice, Groom Invites His Nephews To His Wedding But Excludes Brother's Stepdaughter Her Mom Is Debating Whether To Attend, What Jon Hamm Says Changed His Mind About Marriage After Swearing It Off During His 18-Year Relationship With Jennifer Westfeldt, Man Insists Landlords Should Get Tipped By Tenants If They're Going To Tip Baristas, New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. 'It's a tragic thing, I understand that. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. She regretted telling her she was not going to die most of all, but she also regretted not being more kind and understanding, the report stated. Reneau responded. The call happened on Reneau's final shift. She begged for the dispatcher to send help and said she was scared. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. 08:10 GMT 23 Dec 2019. I'm horribly sorry that it wasn't possible'. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Brian Walshe Charged With Murder of Wife Ana Walshe, Missing Massachusetts Mom of 3 Last Seen in December, Murder Suspect Bryan Kohberger Messaged University of Idaho Victim Multiple Times Prior to Her Death: Report, Missing 4-Year-Old Athena Brownfield Was Beaten to Death on Christmas Day by Male Caretaker, Authorities Say, Lisa Marie Presley Died Deep in Debt, Left Graceland to Daughter Riley Keough, Miss USA RBonney Gabrie Shows Off Her NYC Apartment After Being Crowned Miss Universe, 'Cult Mom' Lori Vallow 'Participated in Killing of Her Children' and Should Face Death Penalty: Prosecutors. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. called 911 on his parents for making him eat a salad. The dispatcher hung up. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. FORT SMITH, Ark. 'You're not going to die. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. pic.twitter.com/gduzYnLada, Susan Morris (@SLMH93) August 30, 2019. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. "I do think that that played a big role in her death," Diane said. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. She's under water now'. Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. RELATED:New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. Emily Crane For Dailymail.com 4:01 pm. 4.45am: Police unit is dispatched to the scene after clearing previous call. She hasn't been charged with any crime. 4.41am: Fire department is dispatched to the scene. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. 4.38am: 911 call received. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. ', Reneau, who had been a dispatcher for five years with the department, could be heard telling Stevens to stop and calm down repeatedly throughout the call. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. "I don't see how you didn't see it, you had to go right over it, so.". But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. When you call 911, you aren't often worried about being Miss Manners. I cant get out and Im scared to death, maam. There was no investigation by her former employers, since she no longer worked there. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. I'm horribly sorry that it wasn't possible.'. I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. 5.58am: Rescuers get to vehicle and remove Stevens' body. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, Stevens eventually drowned. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. This material may not be published, broadcast, rewritten, or redistributed. Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. 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