You can start using the Waterpark then. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). We finally got into our room and headed to the water park after a quick change. Ok fine! We did complain and recieved apologies from the staff. Harassing guest to move their cars needs to stop. Staff didnt feel it important to post this anywhere. We can't thank Xian and the staff enough. 3. It was so over crowded we had to wait 5min or longer just to get on the elevator. The show was 30 minutes late, no biggie, weather and things happen. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. 3. The attraction was closed for 2-3 hours to sanitize it. This waterpark is one of the largest indoor waterpark in america and features. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. Please see our partners for more details. Lowest Rate Guarantee. One of the coloda beverages is $35. Paris. Amazing amazing place. At all. Check-in time begins at 4:00 pm. The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. Never saw anyone sanitizing these. The employees working the Porte Cochere need major improvements. I will look on their website! In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. But there is tons to do where you never have to leave if you don't want to. They have considered all things from babies to teenagers. Last minute changes I guess. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Staff didnt feel it important to post this anywhere. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. I can support that! Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. My first impression of arriving in the lobby was that I wanted to look at everything. We bought the package deal and everyone got a pass. Amazing food not to mention its really cheap. Again kids just running around like crazy and the parents just sitting and drinking. Room types may vary. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. This Just didn't cut it for my family.Overall, great experience and I would go back again. Ice cream parlor and candy shop- $7 for 1/4lb of candy. 60 tickets to do the big zip line. OkayLong version now: There are several kinks that need to be worked out. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. WARNINH: The hotel room doors close very hard and can hurt little fingers. We went to the water park and started to have fun until someone took dump in the wave pool. So at least I knew they were some where close by. Its $21 a person! They just wouldnt have understood. Hotel is clean, rooms are clean. Overall: Lots to do as a family! 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! But you don't actually need any sort of pass to enjoy Tom Foolery. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. What are we to do for breakfast??? Hotel is clean, rooms are clean. 1. If there are no adults allowed on certain slides, have it stated. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. When one thinks of themed family friendly resorts what comes to mind? Food had zero flavor. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Yesterday half the slides were closed. Absolutely disgusting! They have the bare minimum if that of handicap parking places. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Anywhere but Kalahari. If youre smart, you will save your money and stay elsewhere. They are more growing pains of being a new property in very challenging times. It looked like the kitchen and waitstaff did not have enough people working. LOTS OF WALKING! Yeah no. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. The gym is very well equipped. We can't thank Xian and the staff enough. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Staff didnt feel it important to post this anywhere. Its $21 a person! If everyone needs to be in a raft on the lazy river, have it stated as well. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Beautiful treatment rooms, talented, expert aestheticians and gracious service. It's only been open for 3 weeks and already this many issues! Water park- Overall awesome. There was usually long lines for the Zip Line attraction. My favorite and my happy place in Roundrock TX! I cant think of exact word to describe this amazing place. Some great man's ashes designed to protect, Payments made by partners impact the order of prices displayed. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Perfect for us. There is a Starbucks, Ice Cream Shop and a full market open all day. more. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Buy my 74 yr old mother didn't need one in the end. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. However, its cold, unfriendly. They open at different times. B-Lux was decent. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! We are so grateful they took the extra time to look for the bear. The employees working the Porte Cochere need major improvements. SO MUCH for littles to do! We expected this to an extent. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. It must be asked for. How many families can afford $24 a plate for dinner? The quality of prizes is elevated!!! All the F&B outlets are just ehh. 5. Activities: Waterpark is the only feature that comes with your stay. I then asked where the firework show would be on the 4th. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Just keep luggage in car and save the $250! I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Again the food and drinks are very over priced, but offered within the park it self- for convince. The spa is 4-star worthy. The quality of prizes is elevated!!! The facility is new and very nice with the safari theme. Water park had variety of slides for all thrill levels. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. It must be asked for. But for being a "family resort" Im disgusted. Group Sales Waterpark I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Be sure to pack a separate Waterpark-specific bag to make changing easy. We are so grateful they took the extra time to look for the bear. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. It must be asked for. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. But all other restaurants didn't open till 11pm. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . But we expected the service that goes with it. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Over and over this was witnessed. Places are grossly overpriced. Please see our partners for more details. That store is way better than any Chuck-E-Cheese or D&B! Absolutely disgusting! Ok fine Ill go through front desk! I apologize that we did not meet your expectation but also our own. Yes half the indoor waterpark is available for 48-52 inches. Who is monitoring guest coming and going? The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! She laughs and eternal hold is now my home. Harassing guest to move their cars needs to stop. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. But there is tons to do where you never have to leave if you don't want to. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Beds were very comfortable (soft). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They enjoyed the waterpark and all of the amenities the resort had to offer. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. It's worth it.but will be taking out a second mortgage for the next round! Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. Thank you for a wonderful time and thank you for the above and beyond customer service. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. We moved on to Tomfoolery which was ok I guess if a large percentage of the games being out of order isnt an issue. Review tags are currently only available for English language reviews. November 15, 2022 Amy Smith 0. November 29, . However they failed to find any signs of construction in the area. She never did anything that would need a pass. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. Kalahari Resorts & Conventions 3001 Kalahari Blvd. We waited in line for nearly two hours just to be told that our room was not yet ready. Ummm no. Needless to say we skipped booking one. We're in it together Your safety & security is our #1 priority. Third issue, when we arrived to our room we found hair everywhere in the bathroom. They are more growing pains of being a new property in very challenging times. I then visit front desk In person and manage to order a pizza. So after that we were grossed out and decided to leave. Blackout curtains work well- which is important to me! Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! At all. Just got back from Kalahari Round Rock. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Checkout is automatic, but can enjoy all activities till 3pm. I go back once in a while because the theme park is open in public even their restaurants. Next time I am going to look into renting a cabana. No one wouldve noticed! Blackout curtains work well- which is important to me! When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. Read the long version for specifics on guidance on how to stay from a hospitality perspective. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Luckily Melissa was able to help and gave us an awesome experience. Music Schedule for Hometown Holiday. Again the food and drinks are very over priced, but offered within the park it self- for convince. We can't thank Xian and the staff enough. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Dont waste your money on poorly ran sub par experience. 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