The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Did you know you can be compensated for losses if your internet goes out? However, they didnt provide any ETA for the fix. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Check for outages. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Is Google Drive Downor Is It Just You? Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. 1. By this calculation, a month of 30 days should = $85.71. compensated for losses if your internet goes out? 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). How do I troubleshoot my Internet connection? If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Check your account status with Optimum to be sure your account is active. Try these tips to troubleshoot problems you think might be on your side. At the moment, we haven't detected any problems at . Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. 866-347-4784. Business. They wont require you to sign a contract. Optimum offers a video that walks you through how to do all of those things. Are you currently in need of any assistance? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Optimum/Altice Complaint Information. The most recent Optimum outage reports came from the following cities: 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. You must have JavaScript enabled to use this form. How to Get Compensation for an Optimum Internet Outage. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". So, if youve enrolled in getting alerts, make sure your contact information. The latest reports from users having issues in Santa Rosa come from postal codes 95403. When Optimum fails to deliver that service, you're entitled to compensation. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Check the Optimum Facebook page. I am terribly sorry to hear that you are without service at this time. Cable & internet went down here a little before 8am. Click them to call Optimum now (assuming its not after 6:00 p.m.). Not Working For Me! Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Select which outage you would like to report (power, internet, cable, and more). If so, please DM the full name and address associated with the account. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. We can't get your messages right now. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We are always here to help! . 0. If you have any tips or frustrations you wish to share, please leave a message in the comments section! She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Let's get started today. Find out when service will be restored. Head here. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Source. Since last 2 weeks every weekend, internet having issues. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov We appreciate your patience as we work to get your service restored. Switching to @fuboTV this weekend. 3. iPhone v. Android: Which Is Best For You? This raises the question, donthey have any customers under 70. Make sure your devices are charged and have your, 2. Criterion Digital 2023. You can rest assured knowing we'll make the best case for you. Are you experiencing issues or an outage? @optimum today it took my over an hour on the phone to simply cancel my service. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. what a surprise. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. At the moment, we haven't detected any problems at Optimum. 5. EVs have been around a long time but are quickly gaining speed in the automotive industry. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Having problems? Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Latest outage, problems and issue reports in social media. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. @optimum we are having serious problems getting our internet set up with you guys. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. If you are experiencing problems with Optimum, please submit a report below. If you are having issues, please submit a report below. Go to the Outage Refunds product on DoNotPay. Wait 30 seconds @optimum we are having serious problems getting our internet set up with you guys. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @optimum let's break up. You can also sign up for paperless billing online. Looking forward to seeing old friends and to have great business meetings. Hello Czarina! $180. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. There could even be connection issues between your home or business and the nearest utility pole. 5,000. Try visiting the following official links: Hello Marc! Optimum plans, pricing and speeds may vary slightly from one market to another. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Realtime status of outages and problems with service providers. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. 2,000. The menu offers prompts in both English and Spanish. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Sign In. An outage is declared when the number of reports exceeds the baseline, represented by the red line. This raises the question, donthey have any customers under 70. We are always here to help! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Check optimum.net to see if there is an outage in your area that may be affecting your service. @OptimumHelp You aren't here to help. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. So, they are currently unable to use the companys internet services (1, 2, 3). Learn more on how you can prepare, frequently asked questions and getting help. It never hurts to plan ahead for a customer service call. Get the Latest Tech News Delivered Every Day. @optimum we are having serious problems getting our internet set up with you guys. Invalid password, please complete all fields. Today they made her cry and this weekend we cut the cord! ~5mbps upload, I'm just simply not getting the service I'm paying for. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Also don't post any of your personal information. However, it could also be a random problem on your side. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Curious what other providers are in your area? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum has been having an outage since midnight that is effecting most of the tri-state. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Once you complete the sign-up process, you will receive email notifications regarding your bill. Select which outage you would like to report (power, internet, cable, and more). 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. At the moment, we haven't detected any problems at Optimum. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Why not let DoNotPay handle your claim on your behalf? Our apologies for any inconvenience this has caused. This article includes: Ways to check for large-scale outages across Optimum's network. Tips? Staying connected during storms is critical. Select your internet provider and enter your account number. All rights reserved. Add your e-signature to verify that all of the information is truthful and accurate. Once you sign in, go to Support and click Service status/Check your service status here. Realtime status of outages and problems with service providers. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. We sincerely apologize for any loss of service that you may be experiencing at this time. Skip to main content. Frustrations? To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Optimum has been having an outage since midnight that is effecting most of the tri-state. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Santa Rosa. Go to the Outage Refunds product on DoNotPay. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 5 days without internet and the issue is still NOT resolved. Invalid Optimum ID, please complete all fields. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. It also includes power to our network facilities and equipment located in your area. Mobile . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Please help! Optimum=trash internet service. I've tried to make her switch for years but you finally convinced her. Try visiting the following official links: Hello Marc! Cindy Culwell (@cindy_culwell) reported 5 hours ago. @OptimumHelp You aren't here to help. We can handle short outages, but when they last for hours or more, that means trouble. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. It is common for some problems to be reported throughout the day. Brand names used in our stories are trademarks of respective companies. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Invalid Optimum ID, please complete all fields. #mwc2023 The latest reports from users having issues in Claremont come from postal codes 91711. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Everything is down - 38 %. Optimum Fiber 5 Gig. Our lines, which hang on power poles, require power supplies to be active. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". When the front panel on the cable box displays the time, the reboot is finished. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Leave a message in the comments section! Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. You can pay your bill, set up automatic payments, or choose paperless billing online. Invalid password, please complete all fields. An outage is declared when the number of reports exceeds the baseline, represented by the red line. ^Whitney. See if Optimum is available for your home. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 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