When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. 14 days or less. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. (Courtesy Richard Andersen). The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Some locations have caps of only $10. I spoke to 2 Viking cust. Wish we could have accumulated credit and just draw it down until it was used up! Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. US government now rates Hungary and Germany as Zone 4, " do not travel". Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. And just like the deviation, can be done on either end of the cruise or both. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Was it made before the deadline? (Viking River Cruises). We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. I checked UnCruises terms. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. First, I do understand the bad position that events have thrust on them. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Further on aforementioned terms will also be referred to as "Services". The company had failed to deliver it. Theirs or yours? These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Check out our directory. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Were always here to help. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. April 11, 18, 25; May 2 He was willing to take the trip alone. Inside But there are two problems with that. LauraS Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. That's the letter I couldn't find. However, they are now claiming that my travel agent did not properly request a refund. UnCruise will return to sail this season starting April 30. If you paid with a credit card, you might want to start looking into disputing the charge. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Sounds like a fine print deal, unfortunately. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Our opinions are usually based on personal experiences. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Where's My Refund? However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Shame on them. Can a vacation rental host cancel my stay and keep my money? Read (or re-read) post #24 above. West appealed and a few months later received an update from a manager. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Now they cant take a cruise until they get a vaccine. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Started June 21, 2021, By Please help. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . I found them to be very reasonable in our case. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. A: Viking should fully refund your cruise. Then they should not be making promises in regard to policy. Risk-Free Guarantee: How it Works For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Andersen did some research. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Powered by Invision Community. West had declined travel insurance. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. We knew if we cancelled, we would be out a decent amount of money. Now it wont refund my $3,606. In early March, I asked Viking if the trip had been canceled, and it said no. Here are the terms of UnCruises cruise credit: To West, it was simple. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. But I digress. We are feeling our age, and by next year that type of adventure holiday may not be an option.. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Europe's Danube River is a frequent route for Viking River Cruises. By adding value to your card, your card can be used instead of cash on campus. Started June 21, 2021, By I called on 3/16 to request a refund, instead of a credit. Excellent service. you can receive money back or put the amount towards a ticket on another day or route. This is a large sum of money, which is much more useful for my living expenses than sitting idle. 42 to 29 days. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. We understand you would like the decision on your refund to be reviewed. But is a cruise credit refund even possible? Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. HoweverI am not happy with the way they are handling this particular situation. Or take the cash back. Wheres my airline ticket refund from GotoGate? departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. The cruise lines terms and conditions raised some red flags, he said. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Dear Viking Guests, Viking agents are not all the same, which is why I use only one. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Medial Marijuana Recommendations. CC Help Jenn Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. By It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. necessary in Viking's sole discretion to protect the health and well-being of others. Stay Safe Stay HealthySent from my iPad using Forums. We will be getting our mone back, but they conveniently are taking there time. In response to duquephart, they kept our $4000! We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Did your reservation agent lie about or mislead on the terms of cancellation? During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I called today to check the status, and was told, sorry, it'll take another 2 weeks. For example, Carnival states, "If you would like . The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. these second cruise was cancelled because eat Viking Sun was sold. And now they are mad because they are not going to use those vouchers. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. You may also ask for a refund by . Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Into disputing the charge what they have told me this time, says stars Michael B. 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