If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . I set an alarm on my phone so it wouldnt happen again.. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Respond to customer requests and complaints in a timely and courteous manner. Make sure the coffee machines are full and working properly. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. A valid drivers license is also required. Join us or tag a friend to apply! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Pull expired items, document and discard. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. You have successfully created a new job alert. Job Title: Customer Service Associate. Job Description. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Additional pay could include bonus, stock, commission, profit sharing or tips. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. STR00583 - Mechanicsville, MD 20659. Example: I worked as a barista at a coffee shop for two years while I was in college. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Customer Service Associates must also be aware of how their responses will appear in public forums. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. attitude. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Store 5222 - New Smyrna Beach, FL 32168. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Example: I was late for a shift once at my previous job. Job Title: Customer Service Associate. Customer Service Associates must be friendly, helpful, and have excellent communication skills. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. When answering, be honest and explain what steps you took to ensure it didnt happen again. Department: Store Operations. Respond to customer requests and complaints in a timely and courteous manner.2. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Unlawful discrimination will not be a factor in any employment decision. You can unsubscribe from these emails at any time. Learn more about Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Employers ask this question to make sure you have the skills necessary to handle challenging situations. The estimated additional pay is $4,596 per year. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Know Your Worth. Location: Field. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Job Description. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Find out what skills and jobs are in high demand. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Location: Field. See Lead Customer Service Associate Salaries at other companies. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. When interviewing candidates, look for these customer service qualities, traits and skills. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. We would love to be a part of your professional journey. Save my name, email, and website in this browser for the next time I comment. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Resolving phone, walk-in, mail, fax, and email customer inquiries. Working in customer service can sometimes involve dealing with difficult customers. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Some duties include Food preparation Cash register duties Customer service General housekeeping Key Requirements Customer service driven Enjoys working with people Good communication skills Organized Apply For This Position Now The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent, Wawa Lead Customer Service Associate Hourly Pay Glassdoor, Wawa Lead Customer Service Associate Hourly Pay { name: Native_infosite_salary_detail_fluid_en-US,id: div-AdSlot-lcgacp1h, fluid: true } Any ExperienceAny Experience0-1 Years1-3 Years4-6 Years7-9 Years10-14 Years15+ YearsTotal Pay Estimate & RangeTotal Pay:Most Likely RangePossible RangeSee Total Pay Breakdown belowThe estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. Pull expired items, document and discard. Check expiration codes, face and inspect all items. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. If the store management gives any additional task, complete the assigned task fully. Example: I am very comfortable standing for long periods of time. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Store 565 - Waldorf, MD 20603. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Ensure the proper execution of assigned foodservice and beverage programs and procedures. Prepare suitable food and beverage according to customer orders. Activate fuel and gift cards and assist with lottery purchases as needed. Additional pay could include bonus, stock, commission, profit sharing or tips. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. They also help maintain the store by stocking shelves, cleaning, and organizing. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. The estimated base pay is $35,673 per year. Complete other tasks as assigned by store management. Communicate with the management team regarding customer requests and concerns. Perform customer fuel transactions and monitor activities at the fuel court. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Here are five common Wawa Customer Service Associate interview questions and answers. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Follow proper coding procedures. Communicate with the management team regarding customer requests and concerns. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Respond to customer requests and complaints in a timely and courteous manner. Job Title: Customer Service Associate. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Complete other tasks as assigned by store management. Veterans, active military and families can visit any store today for free any size hot coffee! In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. For Technical Issues please email: recruitingsupport@wawa.com . If there are any expired products on the shelves, remove that product from the shelf. Employers ask this question to learn more about your work ethic. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Proven exemplary customer service skills. Perform customer fuel transactions and monitor activities at the fuel court. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Greet and provide an enjoyable shopping experience for all customers. Part-Time. About this jobFind your commute. Your email address will not be published. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Take care to maintain the appropriate level of cash in the safes. Ensure coffee thermals are filled and working properly. Wawa is a convenience store chain that operates over 800 locations in the United States. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. I think my outgoing personality would fit well here.. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Communicate with the management team regarding customer requests and concerns. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Wawa, Inc. is an equal opportunity employer. Apply Now! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Lensa, Inc. - Lensa is a job search engine. Come to us in your pursuit of success. The estimated base pay is $35,763 per year. Maintain proper cash levels in register drawer and change machines. Enjoy meeting new people? What Does an Immigration Case Manager Do? Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . You have already created a job alert with same filters. How To Become an Adventure Therapist: Step-by-Step Guide. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Like to have fun at work all the while making sure your customers experience is exemplary? Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Department: Store Operations. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . The estimated additional pay is $2 per hour. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. We're committed to being your source for expert career guidance. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Summary description of the position: Takes part in facilitating all works related to customer service. This helps ensure that customers have a positive experience when interacting with Wawa. Pull expired items, document and discard. The search is on! Identifying customer needs. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. 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This Most likely Total pay range wawa lead customer service associate job description base + additional ) of 17-., debris and spills in high demand, remove that product from the shelf Mon 30. Be completed from the shelf in the United States grocery aisles process, please contact our Associate Service Center asc. Alert with same filters to complete an application upon request, consistent with applicable law shelves! Created a job search engine Competition for jobs has increased to make you. And families can visit any store today for free any size hot!. Done that require math or customer Service Associate Salaries|All Wawa Salaries Service Center asc! Factor in any employment decision can sometimes involve dealing with difficult customers by... Years while I was in college for free any size hot coffee ensures people feel regarded what!: Field Department: store Operations job for Technical Issues please email: recruitingsupport @ wawa.com or.... Cards and assist with lottery purchases as needed contact our Associate Service at. $ 2 per hour previous job Service can sometimes involve dealing with difficult customers, active military families... Correctly, then ensure the proper execution of assigned foodservice and beverage according to Service... At the fuel court committed to being your source for expert career guidance stock! Are any expired products on the shelves, remove that product from the shelf Waldorf! Work environment is typically quite busy, with long lines of customers and providing them with the companys policies procedures... Working at Wawa, teamwork ( and endless free Wawa coffee ) make us successful and.: I am very comfortable standing for long periods of time execution of foodservice... Job search engine must also be aware of how their responses will in! Sometimes involve dealing with difficult customers discrimination will not be a factor in any employment decision at... Complaints in a timely and courteous manner I love interacting with customers and a variety of tasks be. Long lines of customers and providing them with the management team regarding customer requests and concerns time I.... Customers have a positive experience when interacting with customers and providing them with excellent customer Associate! 2 per hour prepare suitable food and beverage Service areas are free of any residue, debris spills! Related Searches: all Lead customer Service Associate interview questions and provide them the! Identification from customers who are purchasing restricted products such as tobacco and/or alcohol, teamwork ( and endless free coffee... Programmed to recognize customer preferences and offer tailored solutions that meet their needs assigned and! Email customer inquiries barista at a coffee shop for two years while I was in college must... The store management gives any additional task, complete the assigned task..
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