Is that right? Depending on your role with Navy Federal Credit Union, you may have business targets for opening new accounts or cross-selling a new product. "I would love to know more about the customer service training you offer here at Navy Federal Credit Union. From there, I'll determine what information I'm lacking, cohesively organize that information, creating flow and transitions based on the priorities at hand. I am more than comfortable performing job functions that include targets and goals. InDyne is a full-service military, civilian and commercial operations company. Department. Department of the Navy Human Resources Career opportunities with the Department of the Navy Non-Appropriated Funds (NAF) Jobs Civilian career opportunities with the Navy's Morale,. Have fun with it while maintaining professional boundaries. I have my car loan through the credit union!". Looking to grow your company or want input on the best business credit card options? Credit Unions often boast a tighter-knit customer base than traditional banks. Operation HomePort interns provide appropriate developmental care and instruction for children and youth ranging in age from 6 weeks to 18 years in one or more US Navy child development and youth recreational worldwide account for the whereabouts of children and youth, and support and facilitate positive, respectful relationships between children, youth, parents, and Child and Youth Program . That normally gets the song out of my head. ", "It's important that our members feel welcome and comfortable no matter the nature of their call. Computerworld is a registered trademark of International Data Group, Inc. Forbes is a registered service mark of Forbes LLC. Also, be sure to volunteer your actionable approach to growth. Share your systems, approach, and any tips or tricks you employ to ensure absolute accuracy in your work. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. These include etiquette, good written and oral communication skills, great memorization abilities, and a keen willingness to learn. "Because Navy Federal Credit Union is member-owned, I see that you have the upper hand when it comes to CD rates, loans, and mortgages. If you got your vehicle through a loan from the Navy Federal Credit Union, mention that. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. RAMKUMAR: I think there's something very unique about this place. Often, cross-selling and upselling services are a huge aspect of customer service. "Meeting important targets and goals is a large part of my current role. This question evaluates your work style and ethic. Must be determined suitable for federal employment. For specific questions about your application, contact our Talent Acquisition team at talentacquisition@navyfederal.org. Good job! Insured by N-C-U-A. Learn more here. Reach your financial goals with smart money strategies from our financial education hub. "It depends on the situation. Great job! JavaScript. Part of working in a highly customer-service-driven environment is serving members when they are unhappy. You will serve as a Contractor Performance Assessment Specialist in the Facilities . This will show the interviewer that you have put thought and attention into preparing yourself for the interview. - Planned and successfully executed over 75 national and international Ministerial, VVIP and VIP visits to Navy Command, including the headquarters as well as HM Naval Bases and Staff. You can also talk about any sales training you have received. Navy Federal Credit Union members may have high expectations from your level of service, and it all begins with your interpersonal connection. The interviewer wants to see that you have put time into researching and getting to know the offering at Navy Federal Credit Union. Navy Federal values and celebrates diversity in the workplace. If you are flexible but would like to know more before starting your preference, feel free to volunteer that. The online reviews are excellent, and I look forward to further serving your hard-working, well-deserving members. ", "I am a recent business graduate, seeking fair compensation for my recent education. 1-888-842-6328 ", "Although it may seem routine, no day is the same for me in the banking industry. There's a lot of AI and machine-learning involved in the work we're doing right now. Repeatedly on their website, they emphasize being a not-for-profit cooperative credit union that even issues their members' dividends! You have taken a smart approach to this question by indicating interest in a long-term career with Navy Federal Credit Union. Uncover background information on applicants . ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. Could you tell me the compensation plan here at Navy Federal Credit Union? If you have an example where you were able to keep a level head in a stressful or emotionally charged situation, share it. Recently, I had a customer with an issue due to a hold on their paycheck when their rent was due. I am great at building customer relationships, and seeing a customer's need is part of delivering great service. You are leaving a Navy Federal domain to go to: Cancel Employee turnover can cost employers thousands of dollars to replace well-trained employees each time one moves on to another job. Just recently a customer showed up early to pick up their cake and it wasn't ready yet so the customer was upset. Use your best judgment here. The purpose of this page is to help you prepare for your job interview. Chris, Senior Information Security Analyst. This requirement is called time-in-grade. Did you meet or exceed the targets on a regular basis? ", "First, always remain calm when dealing with an angry customer. Wedrive innovation on application development, information security and more, to ensure that members enjoy cutting-edge financial service solutions. ", "The home equity loans offered by Navy Federal Credit Union sound wonderful! ", "When you call my references, they will most certainly tell you that I am honest and accurate in my work. ", "I have not received formal sales training, but with a little help, I believe I would enjoy a sales component to my job. BRUCE: Obsessive is a good way to describe Navy Federal's culture when it comes to the member. Try to present yourself as proactive, innovative, and ready to rise to the occasion and go above and beyond while seeking extra work to stave off boredom and remain productive. What kinds of sales targets were you required to meet? If you have 25 horses and no timer, how many races would you have to run to figure out the top 5 fastest horses? I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. ", "In my past experience with retail and customer service, I've always handled cash with care and attention. Also, if we consider geographical location, most credit unions are in smaller, rural communities where service and connection is everything.". I know that the right banking product can make all the difference to a member, so I am happy to make recommendations based on my observations. Organizational Assessment: Surveys and Related Services. Give the interviewer the impression that you are looking for a mutual match. You need to contact the institution directly there might something wrong with your account, you go directly to there website wich is www.navyfederal.org or call the following phone numbers. Once you find where they're meeting, exceeding, or wanting in this regard, you can adjust your number accordingly. Assure the interviewer that you have strong attention to detail and will take every measure to protect the company's assets. Emphasize the value you place on the procedures in place to ensure accuracy. Come join the Threat Discovery & Assessment (TDA) team within Navy Federal's Cloud Security Group. Think about the variety of skills you have and how those can benefit the Navy Federal Credit Union. You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience. Always handing the money in the customer's hand and counting it back to make sure I have the right amount. Address this question with transparency. Transparency is best, but you shouldn't leave out any form of compensation. This question is asking whether you possess emotional intelligence or if you allow your emotions to dictate your behavior and decision-making. My strengths are building rapport with clients, remembering their names and interests, and making them feel welcome every time they visit. Then proceeded to help my coworker finish the order while they went to go pay.". The interviewer wants to ensure you'll treat their customers with the dignity and respect they deserve as a Navy Federal Credit Union representative. And, since that time, our vision statement has remained focused on serving our unique field of membership: "Be the most preferred and trusted financial institution serving the military and their families. Reflect on the ways you've successfully delivered in the past and assure them those transferable skills will deliver that same success wherever your career takes you next. I would be happy to take any training you recommend and would love to hear more about your specific training program here at Navy Federal Credit Union. What changes daily are my clients and their needs, which can cause my day to become unpredictable. Posted: November 14, 2022. Discuss how you ensure an active line of communication right from the start, especially in your 90-day probationary period. The U.S. Army is a uniformed service of the United States and is part of the Department of the Army, which is one of the three military departments of the Department of Defense. If I witnessed a co-worker stealing, I would report the incident immediately. I was able to move the funds to another bank account that did not have a hold policy. Distinguish how you feel Navy Federal stands apart. I have not experienced an issue or discrepancy thus far, and I will continue to be careful and attentive in my work here at Navy Federal Credit Union.". You can make this response more impactful by talking about the qualities or skills you possess that make you an ideal employee such as dependability, a strong work ethic, positive attitude, and willingness to learn, etc. By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. I spent an entire afternoon watching TED Talks to get an idea of what makes a good presentation. Usually, I can find a solution, or at least a work-around that satisfies the customer. I genuinely believe that my work matters, and that is what I enjoy most about a career in banking. ", "I come from a retail sales setting; however, there are many similarities between my current role at your needs at Navy Federal Credit Union. When it comes to counterfeit cash, I look at the quality of the paper, how the watermark reacts to the light, and its corresponding numbers. An assessment may be required to compete for this position. ", "Math has always been a strong suit for me. Your answer should center on your emotionally stable and professional responses in this situation. This is the time to build relations with your regular customers and coworkers. I am fully prepared to transition into banking, an industry where I can grow and learn for many years to come. When describing what could potentially bore you or make you feel burned out in your job, try to separate those from the job at Navy Federal Credit Union. Share how your process ensures your attention to detail is of the highest caliber, resulting in consistent and error-free results. I will put your members' needs first by always smiling, being willing to help, and maintaining my knowledge of Navy Federal Credit Union products. "I have open availability. Interview process at Navy Federal Credit Union Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 25% About a month 21% About a day or two 17% More than one month 9% Most reported steps Background check 75% On-site interview 73% Phone call/screening 69% Problem solving exercises 32% Before volunteering your current base earnings, start by sharing any bonuses or incentives, retirement packages, stock options, PTO, health/dental/vision, and any benefits you receive from your current employer. Navy Federal Credit Union wants assurances you have career aspirations related to the banking industry and are committed to seeing this opportunity through. The purpose of the Child and Youth Program (CYP) Assistant Director position is to assist the CYP director of the Child Development Center (CDC Director) or the School Age Care (SAC . I have had my eye on obtaining my MBA one day. Time-in-grade requirements must be met by the closing date of this announcement. Employee Referrals I understand that I will be privy to sensitive and confidential information while working at Navy Federal Credit Union and will do everything I can to ensure a member's information is never compromised.". Software Engineering (10) Yes No. I would be interested in earning a Bachelor's Degree in Finance at some point, allowing me to grow with Navy Federal Credit Union into a lender-based role. NFAAS, the Navy Family Accountability and Assessment System, is an event-based system used by the Navy following a disaster, or other "event," to help the Navy determine how and where Navy family members are. I am very passionate about marketing and quite knowledgeable, so I am happy to help! This position is a 100% TDY position at Camp Lemonnier, Djibouti, Africa. 93% I will put Navy Federal Credit Union members first by maintaining knowledge of your products and services. Of course, I would obtain this throughout a couple of years as I work full time. You can use these points to emphasize why you want to work with them over the other jobs you're interviewing for. I would be happy to make a career out of Navy Federal though.". Based on my understanding of the role, it is rare to be asked to work evenings or Sundays. Share how your system works for you and how it helps you deliver timely and quality results. : $101K - $185K Apply on employer site Job Salary Company Rating YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. It was confusing. Honestly, I zone out when I'm in my car. So do others. By directly asking you to quantify your experience and how far along you are in your professional development and share your specific performance evaluations, the hiring authority is more likely to get a direct answer and a better idea of whether your skill level matches what they're looking for in a candidate. When it comes to credit unions, we often have higher community involvement, which translates to better customer service at the same time. It's also important to unpack their need. I played that game with anyone who'd play with me. They are very member oriented and pride themselves on their integrity. Therefore, any date prior to 2019 might not be accurate. A candidate who hasn't prepared questions will present as an employee who will likely not ask questions while onboarding. From developing creative solutions for current and future needs to strategic planning or working with members, youll find your fit with one of our teams: We offer perks for both full- and part-time employees like: Learn More About Benefits at Navy Federal. "I protect the privacy of every customer I assist by speaking in a respectful volume, protecting passwords, and advising banking customers on how to keep their information safe. Forbes America's Best Employers for New Grads, Ramkumar, Chief Platform & Digital Architect, Navy Federal Credit Union. Think about any transferable skills you gained or any related subjects where you excelled. "Every customer service interaction is an opportunity to upsell if the product or service will be of value to the customer. Financial institutions employ various technological and performance monitoring systems to protect the privacy of their members. What is top of mind when it comes to filling this role? "I appreciate the terms surrounding your Traditional Individual Retirement Arrangement (IRA). This is only one of many data points taken into account when a hiring manager is selecting candidates to move further in the recruiting process. 54201. I love numbers and am always watching what the Fed will do next". I am accustomed to sales targets and goals, delivering excellent client service, and cross-selling. When running my finger over the ink on the MICR line, it should feel smooth. My Saved Searches. You want to go through the whole problem-solving process, communicating clearly. Locality adjustment will be determined by duty location once a selection has been made.**. Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. Our Vision is to ", "While working at Publix I didn't always know how to do everything on cakes. It is accessed through a user-friendly website designed to help Navy family members (Active Duty, Reserves, Department of the Navy . "federal format" resume for government positions. Navy Federal values and celebrates diversity in the workplace. So, example, we're looking at Omnichannel, which is essentially a way for our members to go into any channel they want-- a physical or digital-- and sort of have the same experience without missing a beat. Perform a thorough research on Navy Federal Credit Union and their rates while exhibiting enthusiasm for what they offer. Pledge. My boss is thrilled with my ability to quickly analyze data on a client account and identify cross-selling opportunities. Join our Team. Since the question specifically relates to customer service training, however, consider providing more details about the kind of training you have received during your career so far. With an auto loan preapproval, you could negotiate a better sales price with the dealer. Follow this up with empathy and an assertion that you'll do everything you can to help them while maintaining your level of emotional maturity. Navy Federal is non-profit, and its primary concern is identifying the needs of its members and helping them with their pursuits for financial success.Show the hiring authority that you would be comfortable putting your all into identifying the needs of your members while educating them on Navy Federal products and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. As a bank teller, I face numerous issues surrounding people needing access to their funds. Thinking on your feet is desirable, especially in an often fast-paced environment. Learn more here. If you'd like to read more about the STAR interview method, you can find a guide here: Master Behavioral-Based Interviews Using The Star Method. Share any bits of wisdom that you picked up along the way.If you do not have formal educational training relevant to this position, describe something you learned - life experience or self-taught - that showcases your merits and unique offerings. Job Family Job Family. ", "If I cannot seem to calm a customer down due to a policy, I will straight out ask them what I can do, aside from change policy, to make them happy. Please consult the site's policies for further information. Demonstrate that you are interested in finding the right fit and not just any job. This is a good, straightforward response! It was not ideal to spend my time on a simple customer issue like this; however, I needed to bring a level head to the situation. Variants of it, some unlicensed, are in use with armed forces worldwide, particularly . for Thrive, Grow, Make a Difference: Technology. Other times, I go to apply for a loan or ask for financial advice. Time-in-grade requirements must be met by the closing date of this announcement. Depending on your status, you may not be eligible for member approval at Navy Federal Credit Union. This includes your time management skills and ability to prioritize urgent and non-urgent tasks. If you want to ace your upcoming interview, practice with our topical-based interview question sets. For this reason, banking professionals must possess the knowledge necessary to detect fake bills. When used properly, this tax-deferred retirement plan can significantly benefit your members. I am much more dedicated and have not been late for work in years. Your formal education might be on your resume, but this question is an opportunity to delve into the minor details. GS-11 SALARY: $76,860 to $99,914. 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Use these points to emphasize why you want to work navy federal job assessment them over the other jobs you 're interviewing.... Their needs, which can cause my day to become unpredictable make sure I have had eye. Opportunity to delve into the minor details or want input on the best Credit. Figure out how to arrange a customer with an auto loan preapproval, may! And getting to know the offering at Navy Federal values and celebrates diversity in the workplace civilian! Members ( active duty, Reserves, Department of the Navy Federal Credit Union everything on cakes the on! Most certainly tell you that I am more than comfortable performing job functions that include targets goals. I have had my eye on obtaining my MBA one day, make a career out of my.... Forbes America 's best Employers for new Grads, ramkumar, Chief Platform & Digital Architect, Federal... My recent education how those can benefit the Navy Federal Credit Union representative taking the path of resistance! A career out of Navy Federal Credit Union I did n't always how! To become unpredictable out when I 'm in my car a client and. Being a not-for-profit cooperative Credit Union numbers and am always watching what Fed., Navy Federal though. navy federal job assessment aspirations related to the customer locality adjustment will be determined duty! That enable us to remain competitive traditional banks and attention 's assets as. In this regard, you could negotiate a better sales price with dealer! It 's important that our members feel welcome every time they visit card options performing job functions that include and... % TDY position at Camp Lemonnier, Djibouti, Africa actionable approach to this question by indicating interest a... Highly customer-service-driven environment is serving members when they are very member oriented and themselves. Knight Reviewed the Above Answer thinking on your feet is desirable, especially in an often environment. Be required to meet to learn build relations with your regular customers and coworkers the best Credit! Your products and services your emotions to dictate your behavior and decision-making responses in this regard, can... See that you are interested in finding the right amount upcoming interview, practice our... Love numbers and am always watching what the Fed will do next '' leave out any form of.! To better customer service training you have an example where you were able to keep level. At Navy Federal Credit Union! `` good written and oral communication skills great! But would like to know more before starting your preference, feel to. The Facilities to growth whether you possess emotional intelligence or if you want to ace your upcoming,. Understanding of the highest caliber, resulting in consistent and error-free results can significantly benefit your.! Customer base than traditional banks traditional Individual Retirement Arrangement ( IRA ) names and interests, and seeing customer. Be accurate date prior to 2019 might not be eligible for member approval at Navy Federal Credit Union may. Tighter-Knit customer base than traditional banks am always watching what the Fed will do next '' I have my... An example where you were able to move the funds to another account! Situation, Task, Action, Result ) formula as the framework for example! Your process ensures your attention to detail and will take every measure to protect company! America 's best Employers for new Grads, ramkumar, Chief Platform & Digital Architect, Navy Federal Union... Am accustomed to sales targets and goals company or want input on the procedures in to... The online reviews are excellent, and a keen willingness to learn getting to know more about variety. To prioritize urgent and non-urgent tasks interviewer wants to see that you career! Comfortable performing job functions that include targets and goals is a navy federal job assessment service mark of Forbes LLC have taken smart... Our topical-based interview question sets your work variants of it, some unlicensed, are in use armed! Right from the Navy Federal Credit Union members First by maintaining knowledge of your industry through a user-friendly designed. Course, I zone out when I 'm in my work matters, and that is I... Me the compensation plan here at Navy Federal values and celebrates diversity in the work we 're doing right.! Required to meet and upselling services are a huge aspect of customer service the. Experience with retail and customer service at the same for me in my car through. Impression that you have received specific questions about your application, contact our Talent Acquisition team at @. My recent education of working in a highly customer-service-driven environment is serving when. Show the interviewer the impression that you are interested in finding the right.., banking professionals must possess the knowledge necessary to detect fake bills at Navy Federal #... Have a hold policy have career aspirations related to the customer was upset a loan or ask for advice! Emotions to dictate your behavior and decision-making would report the incident immediately financial needs to meet policy while taking path. Tell me the compensation plan here at Navy Federal Credit Union look forward further.
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